Terms & Conditions

These terms and conditions apply to all transactions on this site. Please read them carefully. Whilst we have taken great care to check all specifications, weights, colours, sizes etc. we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.

Delivery and Payment

Delivery must be to an address within the United Kingdom. Carriage is usually charged at GBP3.95 for all orders under GBP50 and is free for all orders over GBP50 except for furniture deliveries direct from the manufacturer - see product entries for details. The following postal code areas will incur a further delivery charge when the order needs to be sent by courier:

Scottish Highlands - AB30-38, AB44-56, FK17-99, G38, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 & PH49-50. Delivery charge of GBP7.50 up to 20kg plus 32 pence per kilo thereafter.

Offshore Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3. Delivery charge of GBP13.50 up to 20kg plus 60 pence per kilo thereafter.

Isle of Wight - delivery charge of GBP7.50 up to 10kg plus 32 pence per kilo thereafter.

Isle of Man & Isles of Scilly - delivery charge of GBP13.50 up to 10kg plus 60 pence per kilo thereafter.

Channel Islands (2 days) - delivery charge of GBP18 up to 10kg plus 60 pence per kilo thereafter. We are able to refunded the VAT on any purchases made from and shipped to Jersey.

Northern Ireland (2 days) - delivery charge of GBP13.50 up to 20kg plus 60 pence per kilo thereafter.

Republic of Ireland (2 days) - delivery charge of GBP18 up to a maximum of 31kg per consignment.

Smaller items sent by Royal Mail may not incur any extra postage. Please telephone for an exact delivery charge before placing your order as our website is not able to recognise postal codes or calculate weights.

If delivery is requested to an address other than where the payment card is registered, the order may be subject to further security checks and the request may only be accepted at our discretion. This may result in the delay of the order being processed.

On larger items* delivery will normally be made within 24 hours by courier however to the areas where a delivery charge is applicable this may be 2 days (Mondays to Fridays only and excluding bank holidays). The courier will send an email to you 1 hour before the estimated time of delivery.

*Furniture deliveries direct from the manufacturer will be made usually within 6 weeks or sooner. The manufacturer will liase direct with the customer to arrange delivery.

Smaller items (usually up to 2kgs in weight) will be delivered by first class or standard parcel post normally within 1-5 working days. If delivery is expected to be longer than this then we will e-mail or telephone the Purchaser with an expected date for delivery. We do everything we can to meet the delivery times specified in this section. However, occassionally delivery times may be affected by factors beyond our control and, therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We will, endeavour to, respond to any order or e-mail within 24 hours.

All deliveries made by courier must be signed for. If you provide us with a wrong delivery address and your goods are signed for by another party, Oxford Pram Centre cannot be held responsible for any loss incurred as a result. For your protection please make sure you check all boxes carefully for any signs of visible damage and, if necessary, annotate any such damage on the delivery note presented to you by our courier. Claims for damaged or missing boxes cannot be made unless specified at the time.

Items may sometimes be repackaged prior to despatch to provide greater protection during transit. Do not refuse delivery because what it says on the box is not what you ordered. If you refuse delivery you will be charged GBP15 for the courier refusal fee and will incur a further delivery cost to get the item re-delivered.

We accept payment by all major credit/debit cards except American Express. Payments are processed via the 3D Secure payment system and is deducted on placing your order. You may cancel an order at any time prior to despatch of the goods.

We have now added Paypal as a payment option. Payments made through Paypal MUST be confirmed. Any unconfirmed payment transactions will be subject to further security checks and only be accepted at our discretion.

Paper receipts

At Oxford Pram Centre we are doing our bit to Save The Planet by not issuing paper receipts. On placing an order you will receive two emails, an order acknowledgment and a payment confirmation from either 3D Secure Trading for card transactions or Paypal. Please keep these as emails as your proof of purchase. If your order is subsequently cancelled and the payment refunded you will receive an email acknowldgement of the refund.

Items out of stock

If an item is marked as out of stock it may only be a temporary situation and can still be ordered. Please telephone if you wish for details of expected arrival of stock. Once stock has arrived and we are ready to send your order we will telephone to advise you. If the out of stock item is just one part of a larger order the remainder of the order will be allocated and sent when the complete order is ready. If you wish to have the items that are available sent further postage/courier charges will apply.

Returns and cancellations

As an internet customer the Distance Selling Regulations give you the right to cancel an order (by letter, fax or email) up to 7 working days following the day after delivery takes place, but you must quote your order number to assist us in identifying your order promptly.

The goods must then be returned, at your cost, to our store within 7 working days of such notice (a working day excludes weekends and bank holidays). Products must be returned complete and unused, in the original packaging and with all accessories. The cost of returning the goods is your responsibility. In the event that you return part of an order and the order value then falls below the free delivery value of £50 the sum of £3.95 (representing the carriage/postage charge) will be deducted from your refund.

You must take reasonable care of the product, and its packaging whilst it is in your possession. Any labels attached either internally or externally to the product must still be attached.

Your original order payment will then be refunded as soon as possible after receipt by us of the returned goods (at the latest within 30 working days)less the sum of £10 to cover the initial shipping costs. Items which have been used will be returned to the purchaser at their expense.

Please note that any items not correctly packaged or not in the original packaging will be subject to a re-packaging charge. This will be calculated on an individual basis.

Please be aware that pushchairs should only be tried indoors to decide whether they are suitable. If used outdoors during this time the cost of new wheels will be deducted from your refund.

Faulty item

If your item is received faulty, has not been used and the packaging was not signed for as damaged, please contact us by telephone or email with pictures and your order details together with details of the fault.

In the event of your product developing a fault after use please telephone or email us with details of the fault together with your order number and contact details. If possible please email a picture of the fault to see if it can be rectified without having to return the product. If we consider the item needs to be returned to us for inspection and it is found that a manufacturing fault has not occurred any costs incurred by us will be charged to the customer.
Please note, where shipment has been made to a postcode area attracting an additional courier charge (as detailed above) then any costs of collection or despatch in respect of rectifying any product faults are the responsibility of the Purchaser. If the product is within the warranty period and is covered under the warranty only the labour and spare part costs will be provided free of charge.

Faults caused by accident, neglect, or mis-use by the customer or normal wear and tear are not covered. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchaser's expense.

Overseas purchases

We no longer ship products overseas. For products purchased and subsequently taken overseas any costs of collection or despatch in respect of rectifying any product faults are the responsibility of the Purchaser. If the product is within the warranty period and is covered under the warranty only the labour and spare part costs will be provided free of charge.

We do not pass details of our customers to any other party. We do not send e-mails to our customers other than what is relevant to a requested order or enquiry.

Last updated 10th October 2011.

If you have any queries about out terms, please email us at:

info@oxfordpramcentre.co.uk