Terms & Conditions

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. Whilst we have taken great care to check all specifications, weights, colours, sizes etc we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.

Delivery and Payment

Delivery must be to an address within the United Kingdom. Carriage is usually charged at £3.95 for all orders under £50 and is free for all orders over £50. The following postal code areas will incur a further delivery charge when the order needs to be sent by courier. Smaller items sent by Royal Mail may not incur any extra postage. Please telephone for an exact delivery charge before placing your order as our website is not able to recognise postal codes or calculate weights.

Scottish Highlands - AB30-38, AB44-56, FK17-99, G38, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 & PH49-50. Delivery charge of £7.50 up to 20kg plus 32 pence per kilo thereafter.

Offshore Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3. Delivery charge of £13.50 up to 20kg plus 60 pence per kilo thereafter.

Isle of Wight - delivery charge of £7.50 up to 10kg plus 32 pence per kilo thereafter.

Isle of Man & Isles of Scilly - delivery charge of £13.50 up to 10kg plus 60 pence per kilo thereafter.

Channel Islands (2 days) - delivery charge of £18 up to 10kg plus 60 pence per kilo thereafter. We are able to refunded the VAT on any purchases made from and shipped to Jersey.

Northern Ireland (2 days) - delivery charge of £13.50 up to 20kg plus 60 pence per kilo thereafter.

Republic of Ireland (2 days) - delivery charge of £18 up to a maximum of 31kg per consignment.

If delivery is requested to an address other than where the payment card is registered, the order will be subject to further security checks and the request may only be accepted at our discretion. This may result in the delay of the order being processed.

On larger items delivery will normally be made within 24 hours by courier however to the areas where a delivery charge is applicable this may be 2 days (Mondays to Fridays only and excluding bank holidays). The courier will send an email to you 1 hour before the estimated time of delivery.

Furniture deliveries direct from the manufacturer will be made usually within 6 weeks. The manufacturer will liase direct to arrange the delivery.

Smaller items will be delivered by first class or standard parcel post normally within 1-5 working days. If delivery is expected to be longer than this then we will e-mail or telephone the Purchaser with an expected date for delivery. We do everything we can to meet the delivery times specified in this section. However, occassionally delivery times may be affected by factors beyond our control and, therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We will, endeavour to, respond to any order or e-mail within 24 hours.

All deliveries made by courier must be signed for. If you provide us with a wrong delivery address and your goods are signed for by another party, Oxford Pram Centre cannot be held responsible for any loss incurred as a result. For your protection please make sure you check all boxes carefully for any signs of visible damage and, if necessary, annotate any such damage on the delivery note presented to you by our courier. Claims for damaged or missing boxes cannot be made unless specified at the time.

Items may sometimes be repackaged prior to despatch to provide greater protection during transit. Do not refuse delivery because what it says on the box is not what you ordered. If you refuse delivery you may incur a further delivery cost to get the item re-delivered.

We accept payment by all major credit/debit cards except American Express. Payments are processed via the 3D Secure payment system which is deducted on placing your order. You may cancel an order at any time prior to despatch of the goods.

Items out of stock

If an item is marked as out of stock it may only be a temporary situation and can still be ordered. Once stock has arrived and we are ready to send your order we will telephone to advise you. If the out of stock item is just one part of a larger order the remainder of the order will be allocated and sent when the complete order is ready. If you wish to have the items that are available sent further postage/courier charges will apply.

Returns and cancellations

An order can only be cancelled prior to despatch. PLEASE NOTE furniture orders are non-cancellable and non-returnable. In the event that the goods (except furniture orders) are not as expected or not required they must be returned to our store within 7 days. Products must be returned complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done so without damaging or marking the contents in any way). It must be returned in the original box, packaging and with all accessories. The cost of returning the goods is your responsibility. A handling fee of 10% of order value (minimum of £10 maximum £25) will be deducted from the amount refunded.

Faulty item

If your item is received faulty, has not been used and the packaging was not signed for as damaged, please contact us by telephone or email with pictures your order details together with details of the fault. We will arrange with you a replacement.

In the event of your product developing a fault after use please telephone or email us with details of the fault together with your order number and contact details. If possible please email a picture of the fault to see if it can be rectified without having to return the product. If the item needs to be returned to for inspection this is at the Purchaser's cost. If products are returned for inspection and it is found that a manufacturing fault has occurred within the manufacturers warranty period this will be rectified free of charge and any return carriage charges incurred by the customer will be refunded in full. This does not cover any faults caused by accident, neglect, mis-use or normal wear and tear. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchaser's expense.

Overseas purchases

We no longer ship products overseas. For products purchased and subsequently taken overseas any costs of collection or despatch in respect of rectifying any product faults are the responsibility of the Purchaser. If the product is within the warranty period and is covered under the warranty only the labour and spare part costs will be provided free of charge.

We do not pass details of our customers to any other party. We do not send e-mails to our customers other than what is relevant to a requested order or enquiry.

Last updated 30 June 2010.

If you have any queries about out terms, please email us at:

info@oxfordpramcentre.co.uk