Terms & Conditions

These terms and conditions apply to all transactions on this site. Please read them carefully. Whilst we have taken great care to check all specifications, weights, colours, sizes etc. we would confirm that these are approximate only and that all our suppliers reserve the right to change and alter specifications, and make improvements, without notice.

Payment

We accept payment by all major credit/debit cards except American Express. These are processed via the 3D Secure payment system and is deducted on placing your order. Payments made through Paypal MUST be confirmed. Any unconfirmed payment transactions will be subject to further security checks and only be accepted at our discretion. Paypal will not be accepted for overseas shipping orders.

You may cancel an order at any time prior to despatch of the goods.

Delivery in the UK

Delivery must be to an address within the United Kingdom. Carriage is charged at £3.95 for all orders under £50 and is free for all orders over £50 except for furniture deliveries - see product entries for details. The following postal code areas will incur a further delivery charge when the order needs to be sent by courier:

Scottish Highlands - AB30-38, AB44-56, FK17-99, G38, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 & PH49-50. Delivery charge of £15.00 up to 20kg plus 32 pence per kilo thereafter.

Offshore Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44 & ZE1-3. Delivery charge of £25.00 up to 20kg plus 60 pence per kilo thereafter.

Isle of Wight - delivery charge of £15.00 up to 10kg plus 32 pence per kilo thereafter.

Isle of Man & Isles of Scilly - delivery charge of £25.00 up to 20kg plus 60 pence per kilo thereafter.

Channel Islands (2 days) - delivery charge of £25.00 up to 10kg plus 60 pence per kilo thereafter. We are able to refund the VAT on any purchases made from and shipped to Jersey.

Northern Ireland (2 days) - delivery charge of £25.00 up to 20kg plus 60 pence per kilo thereafter.

Smaller items sent by Royal Mail may not incur any extra postage. Please telephone for an exact delivery charge before placing your order as our website is not able to recognise postal codes or calculate weights.

If delivery is requested to an address other than where the payment card is registered, the order may be subject to further security checks and the request may only be accepted at our discretion. This may result in the delay of the order being processed.

On larger items* delivery will normally be made within 24 hours by courier however to the areas where a delivery charge is applicable this may be 2 days (Mondays to Fridays only and excluding bank holidays). The courier will email to you a 1 hour time slot with the estimated time of delivery.

*Furniture deliveries direct from the manufacturer will be made usually within 6 weeks or sooner. The manufacturer will liase direct with the customer to arrange delivery.

Smaller items (usually up to 2kgs in weight) will be delivered by first class or standard parcel post normally within 1-5 working days. If delivery is expected to be longer than this then we will e-mail or telephone the Purchaser with an expected date for delivery. We do everything we can to meet the delivery times specified in this section. However, occassionally delivery times may be affected by factors beyond our control and, therefore, they cannot be guaranteed. We will inform you if we become aware of an unexpected delay. We will, endeavour to, respond to any order or e-mail within 24 hours.

All deliveries made by courier must be signed for. If you provide us with a wrong delivery address and your goods are signed for by another party, Oxford Pram Centre cannot be held responsible for any loss incurred as a result. For your protection please make sure you check all boxes carefully for any signs of visible damage and, if necessary, annotate any such damage on the delivery note presented to you by our courier. Claims for damaged or missing boxes cannot be made unless specified at the time.

Items may sometimes be repackaged prior to despatch to provide greater protection during transit. Do not refuse delivery because what it says on the box is not what you ordered. If you refuse delivery you will be charged GBP15 for the courier refusal fee and will incur a further delivery cost to get the item re-delivered.

Delivery Overseas

The terms for deliveries in the UK also apply to overseas deliveries (where applicable). All overseas orders will be shipped by courier. Courier fees are charged per box at the following rates:

£25 - ROI, Belgium, France, Germany, Luxembourg, Holland
£30 - Austria, Denmark, Czech Rep., Italy, Spain, Slovakia
£40 - Finland, Poland, Portugal, Sweden, Slovenia
£55 - Switzerland
£70 - Norway

Please phone or email for rates for other countries. Delivery times vary between 2-5 days. Please also note that Paypal is not accepted as a payment option for overseas orders.


Paper receipts

At Oxford Pram Centre we are doing our bit to Save The Planet by not issuing paper receipts. On placing an order you will receive two emails, an order acknowledgment and a payment confirmation from either 3D Secure Trading for card transactions or Paypal. Please keep these as emails as your proof of purchase. If your order is subsequently cancelled and the payment refunded you will receive an email acknowledgement of the refund.

Items out of stock

If an item is marked as out of stock it may only be a temporary situation. Please telephone if for details of expected arrival of stock or if you wish to pre-order. If the out of stock item is just one part of a larger order the remainder of the order will be allocated and sent altogether when the complete order is ready. If you wish to have the items that are available sent further postage/courier charges will apply.

Gift Vouchers

Gift vouchers will be sent to the beneficiary by registered post. Gift vouchers are only redeemable in store. The recipient must produce the gift voucher when making a purchase. Where the voucher is part spent in a transaction a credit note for the balance unspent will be issued (in no circumstances will cash refunds for the gift voucher or any unspent balance be given).

Our usual terms and conditions of purchase apply.

Faulty item

If your item is received faulty, has not been used and the packaging was not signed for as damaged, please contact us by telephone or email with pictures and your order details together with details of the fault.

In the event of your product developing a fault after use please telephone or email us with details of the fault together with your order number, purchase date and contact details. If possible please email a picture of the fault to see if it can be rectified without having to return the product. If we consider the item needs to be returned to us for inspection and it is found that a manufacturing fault has not occurred any costs incurred by us will be charged to the customer.
Please note, where shipment has been made to a postcode area attracting an additional courier charge (as detailed above) then any costs of collection or despatch in respect of rectifying any product faults are the responsibility of the Purchaser. If the product is within the warranty period and is covered under the warranty only the labour and spare part costs will be provided free of charge.

Faults caused by accident, neglect, or mis-use by the customer or normal wear and tear are not covered. Inner tubes are tested before despatch, punctures to tyres and inner tubes are not covered. Splits to foam handles are not covered. In the event of a non-manufacturing fault the repair and return carriage charge will be at the Purchasers expense.

Overseas purchases

We no longer ship products overseas. For products purchased and subsequently taken overseas any costs of collection or despatch in respect of rectifying any product faults are the responsibility of the Purchaser. If the product is within the warranty period and is covered under the warranty only the labour and spare part costs will be provided free of charge.

We do not pass details of our customers to any other party. We do not send e-mails to our customers other than what is relevant to a requested order or enquiry.

Last updated 26th November 2012.

If you have any queries about out terms, please email us at:

info@oxfordpramcentre.co.uk